Job Description
POSITION OBJECTIVE In a prompt, efficient, and professional manner, provides a convenient method for members and guests to obtain food and beverage items while out on the course.
ESSENTIAL JOB FUNCTIONS - Ensures the Resort's members' and guests' satisfaction in the areas of event services and requests. Promotes the Resort through excellent service, appearance and attitude.
- Confirms beverage cart is fully operational before starting rounds on the course.
- Stocks and cleans beverage cart throughout the day.
- Maintains and exhibits knowledge of proper golf course etiquette.
- Maintains up-to-date knowledge of applicable state liquor laws and standard operating procedures provided by management.
- Ensures members, guests, and groups are attended to in a prompt, efficient and personalized manner.
- Serves food and beverage items to members, guests, and groups while on the course.
- Accountable for all transactions that may be, at times, high volume.
- Utilization of point of sale (POS) system and creates daily sales reports.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function being solely determined by the manager based upon the particular requirements of the hotel:
- Maintains flexibility to take on new and different tasks as directed by the department manager.
- Incorporates safe work practices in job performance.
- Attends staff meetings and trainings.
EDUCATION/EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
REQUIREMENTS - Must be able to speak, read, write and understand English.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of golf standards.
- Knowledge of appropriate food and beverage items.
- May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS - Must be able to sit and drive a golf cart for up to 8 hours per day. Walking and standing are frequently required. Length of time of these tasks may vary from day to day and task to task.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning and filing tasks.
- Must be able to exert well-paced ability in limited space.
- Must be able to lift, pull or push 20lbs on a regular basis and up to 50lbs occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
CERTIFICATES/LICENSES Valid Driver's License, Sanitation Training and Alcohol Awareness Training.
WORK ENVIRONMENT - Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
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