Job Description

Our Insurance Specialists start at $37,960 per year, plus bonus. Our top Insurance Specialists earn an extra $3 per hour with bonus.

Job Summary

We are seeking customer-focused and detail-oriented Insurance Sales Agents to join our growing team. In this role, you will serve as the first point of contact with our customers, building policies to meet their needs and helping guide them through the difficult decisions involved in the process.

Our paid training program includes Insurance Licensing.

Representatives will focus on delivering an exceptional customer experience while assisting customers with policy building and quoting new policy rates. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.

This is an on-site position in our Tucson location at Pantano and Escalante

How can you join the Afni team?

You can apply online here, or you can walk-in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on-the-spot interview and possibility to walk out with a job offer!

Key Responsibilities

• Provide outstanding customer service through inbound phone interactions.
• Ask questions and use the answers to help complete a detailed quote for auto insurance.
• Explain insurance products, coverage information, and policy details to new customers who may not be familiar with those products.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to other departments when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

What Makes You Successful

• Customer-first mindset.
• Strong listening and communication skills.
• Patience and professionalism when handling complex situations.
• Ability to adapt quickly to new processes and technology.
• Dependability and commitment to attendance expectations.
• Desire to learn and grow within the insurance industry.

Work Environment

• Call center environment, secure workspace, taking back to back calls working on a computer
• Ability to work scheduled shifts, including occasional overtime based on business needs.

Benefits

We offer a competitive compensation package that may include:

• Medical, dental, and vision coverage
• Paid time off and holidays
• 401(k) with company match
• Employee assistance program
• Career development and advancement opportunities
• Paid training

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.

Preferred Qualifications

• Minimum 1 year of customer service experience.
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
• Experience working with customer accounts, billing inquiries, or account maintenance.
• Experience meeting quality and productivity goals.

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a customer service role.
• Available for paid training to include 8 weeks of training time and 4 weeks of transition time.
• Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

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